FAQ
FAQs
Why I can't upload photos?
1. Please ensure that your internet connection is stable.
2. The size of the picture is too large, or the format of the picture is not compatible
Why my payment can not go through?
If you are using a credit card
1. You do not have sufficient balance
2. You fill in the wrong card number or CVV number
3. Your payment has been blocked by your bank, please confirm this transaction with your bank.
If you are using Paypal
Your card is associated with a specific PayPal account, and you are not logging in.
Your card was associated with a PayPal account that has since been closed.
You've linked the card to a PayPal account, but have not yet confirmed it.
You've exceeded your card limit with the PayPal system.
Your email address is raising a red flag in PayPal's system.
Your browser is not accepting cookies. You should clear any existing cookies and try again.
How to choose express delivery?
Please contact support@JLFPKGSshop.com for further information.
What if I fill in the wrong information(shipping address/receiver name)?
1. Within 24 hours, please contact us via support@JLFPKGSshop.com, we can change the information for free.
2. after 24 hours, your order has already been shipped. Please contact us via support@JLFPKGSshop.com, you need to pay the re-shipping fee.
What if I purchased the wrong goods?
1. Within 24 hours, please contact us via support@phototify.com, we can change the information for free.
2. after 24 hours, your order has already been shipped. Please contact us via support@JLFPKGSshop.com, you need to pay the re-shipping fee.
How do I apply for a refund?
Please contact our customer service via support@phototify.com
Why I did not receive a confirmation email or track and trace code?
1. Please check your junk mail
2. Send an email to support@JLFPKGSshop.com with your payment proof or order number
Why I did not receive my order after 30 working days?
1. If your order has not been updated, please contact us at support@phototify.com. We will arrange to resend your order.
2. For further shipping questions, please read our terms of shipping.