Returns and Exchanges
How To Initiate A Return
Please contact support@JLFPKGSshop.com In your email, include:
1) Your order number (you can find this in your order confirmation email/Message if you have not received the confirmation email, you are welcome to register to check the shipping status anytime)
2) The photo of the package you just received.
Our Customer Service team will reply to your message within 24 hours.
*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).
If you need to cancel the order, please feel free to contact us within 24 hours after your purchase. Usually, we will start to customize and produce your product within 24 hours after you place your order. Once your order is shipped, it cannot be canceled or refunded.
For these cases, please contact us to send you the replacement package for Free.
1) Damaged package
2) Wrong item in the package
If a product is damaged or defective, the recipient must make arrangements with JLFPKS Shop support as to how the return should be handled prior to placing the item return.
Please email us within 30 days from the purchase date.
*Unfortunately, we do not offer refunds for the following situations:
1) More than 30 days from the purchase date
2) Photo Custom kits
Full Refunds
We offer you full refunds for the following situations, returning funds usually take 3-7 days to appear in the account used to make the purchase:
1) Email us to cancel the order within 24 hours from the purchase date.
2) Shipping carriers lost the package.
Partial Refunds
We will provide you a partial refund if the customer wants to return the package without any damage when you get it(such as changing your mind). The details are as follows:
1) Full refund of product value.
2) Shipping costs cannot be canceled or refunded
Contact Us
Customer service email: support@JLFPKGSshop.com
Please contact support@JLFPKGSshop.com In your email, include:
1) Your order number (you can find this in your order confirmation email/Message if you have not received the confirmation email, you are welcome to register to check the shipping status anytime)
2) The photo of the package you just received.
Our Customer Service team will reply to your message within 24 hours.
*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).
If you need to cancel the order, please feel free to contact us within 24 hours after your purchase. Usually, we will start to customize and produce your product within 24 hours after you place your order. Once your order is shipped, it cannot be canceled or refunded.
For these cases, please contact us to send you the replacement package for Free.
1) Damaged package
2) Wrong item in the package
If a product is damaged or defective, the recipient must make arrangements with JLFPKS Shop support as to how the return should be handled prior to placing the item return.
Please email us within 30 days from the purchase date.
*Unfortunately, we do not offer refunds for the following situations:
1) More than 30 days from the purchase date
2) Photo Custom kits
Full Refunds
We offer you full refunds for the following situations, returning funds usually take 3-7 days to appear in the account used to make the purchase:
1) Email us to cancel the order within 24 hours from the purchase date.
2) Shipping carriers lost the package.
Partial Refunds
We will provide you a partial refund if the customer wants to return the package without any damage when you get it(such as changing your mind). The details are as follows:
1) Full refund of product value.
2) Shipping costs cannot be canceled or refunded
Contact Us
Customer service email: support@JLFPKGSshop.com